User Researcher

Thread, a free online personal styling service for men, uses a combination of human stylists and a powerful algorithm to make it easy for guys to dress well.

My responsibilities as user researcher involved collaborating with the product team to gain qualitative insights from our extensive user base.

- Ownership of interview sourcing and recruitment
- Supporting the organising and running of user sessions
- Scheduling and transcribing user interviews
- Capturing and analysing qualitative insights


General Assembly
Teaching Assistant

General Assembly is a global educational institution that provides innovative training for lifelong learning and success in the in-demand fields of today’s rapidly changing technological economy.

As part of the Product Management Accelerated Program, I was responsible for training students and deliver the course content and concepts.

- Supporting the learning and mentoring of students
- Providing feedback on course work
- Facilitating group discussions and classroom engagement
- Administrative responsibilities and documentation


Product Intern

OneDome builds collaborative products and tools that combine data and user feedback to empower buyers and renters – helping them through a complex and fragmented process.

As the product intern I worked closely with the product team to develop, validate and test new product ideas.

- Identifying market trends and opportunities for new product development
- Customer development including testing hypotheses of market segments
- Consolidating feedback from the product development team
- Maintaining a deep understanding of customer needs and product positioning


Product Intern

Area is a better way to buy your first home - offering a collaborative, real-time and frustration-free platform that supports first-time home buyers. 

My responsibilities as product intern involved working with the key product and engineering teams on existing and new products being developed by the company.

- Operational task management for onboarding and service delivery
- Customer development through customer interaction & service
- Product development of operational, administrative & user products
- Social media marketing & advertising through Facebook, Twitter & Google Ads


Product Testing

Homeboy is the world’s most accessible home security system. The Homeboy system features a Wi-Fi security camera paired with intuitive mobile apps and an open platform that communicates with other smart home services and devices.

The product testing position focused on critical usability and functionality testing for Homeboy's mobile application.

- Product verification and testing of the initial app built for iOS and Android
- Testing of all new and updated product features user flows and 3rd party devices
- Identifying, prioritising and documenting product bugs
- Communicated and proposed future feature recommendations and solutions


Business Operations

ShopWings is a premium grocery delivery service and online marketplace for local retailers. ShopWings exists to replace the hassle of traditional shopping with an innovative, time-saving alternative that includes online ordering and personal delivery.

As a member of the business operations management team I was tasked with a range of operational and customer service responsibilities.

- Demand management for online order scheduling and planning
- Resource management of personal shoppers for deliveries
- Communication controls for internal and external stakeholders during service delivery
- Dedicated online and offline customer support